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Shipping & Returns

Shipping Policy:


Thank you for choosing Eden Gifts Ltd. We're committed to ensuring that your gift-giving experience is seamless and enjoyable. Below, you'll find our shipping policy, designed to provide clarity and transparency regarding our shipping processes:


1: Processing Time:

Once your order is placed, please allow 1-3 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

2: Shipping Methods:

We offer a variety of shipping methods which include DPD and An Post which is at the discretion of Eden Gifts Ltd, there is no difference to cost to you with either shipping partner.

3: Shipping Rates:

Shipping rates are calculated based on the destination. You can view the shipping costs for your order during the checkout process.

4: Delivery Time:

Delivery times vary depending on the shipping destination. Standard shipping typically takes 3-5 business days for domestic orders.

5: International Shipping:

We're pleased to offer international shipping to select destinations. Please note that international shipping rates and delivery times may vary based on the destination country's customs regulations and import duties.

6: Order Tracking:

Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and track its progress until it reaches its destination.

7: Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We're not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses.

8: Shipping Updates:

If you have any questions or concerns about your order's shipping status, please don't hesitate to contact our team. We're here to assist you and provide updates on your order's progress.

Returns Policy:

Thank you for shopping at Eden gifts Company. We strive to ensure that all of our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

1: Returns:

We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2: Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3: Exchanges:

If you would like to exchange an item for a different one, please return the original item following the above return process and place a new order for the item you wish to purchase.

4: Exceptions:

Certain items, such as personalised or custom-made products, and gift cards, cannot be returned.

5: Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any inquiries about our shipping or returns policy, please don't hesitate to contact us. We value your business and are dedicated to assisting you with any concerns or issues related to your purchase. If there's anything else you'd like to know or if you need help with your order, feel free to reach out. Thank you for choosing Eden Gifts Company. We appreciate your business and are excited about the opportunity to make your experience with us a great one.

Eden Gifts Ltd

Rachael Dandy


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